ShopAway Membership
How does ShopAway work?
ShopAway will offer an Singapore shipping address to its international shoppers that can be used while purchasing from SG online stores, e-commerce sites, etc. After receiving your products from the stores you have purchased from, we deliver them to your doorstep. This helps in saving more on international shipping!
What are the ShopAway member privacy and confidentiality policy?
We fully understand your privacy concerns. To protect your identity is our utmost priority. Thus, we never share, sell or give your details to anyone.
Can I get a refund for canceling the membership?
Unfortunately, any members requesting cancellation are not qualified to get a refund.
Can I share my Account with my family and friends?
Unfortunately , no. Moreover, membership is only for individuals who have signed for it.
Will ShopAway open my package?
Yes , every package will probably be opened by ShopAway.
Is it necessary to purchase a new package if I used all the service packages before expiring?
Yes, you need to buy a new member package if you want to use the Singapore shipping address. Don’t forget to contact us at info@theshopaway.com to grasp more details on this concern.
Order & Shipment
How can I consider the cost of my shipment?
The shipping cost will be based on actual weight or Volumetric Weight of the package. For more details, contact us at info@theshopaway.com.
How do I know if my package is oversized?
ShopAway considers a package oversized if its weight is more than 30kg or has a single dimension above 120 cm/47 inches. Additionally, you need to pay a certain amount for oversized packages along with the shipping charges. For more details, contact us at info@theshopaway.com.
How long does it take to deliver my packages?
Normally, your package reaches you within 2 to 4 weeks. Moreover, customers can track their orders via ShopAway.
Is it possible to return the items I purchased?
Yes, it is possible to return the items you have purchased. All you need to connect with the retailer from which you have purchased the items. However, ShopAway is not held responsible for any return shipping fees. Furthermore, we can help you in returning the items. For more details, you can email us at info@theshopaway.com.
Will ShopAway open my package?
Yes , every package will probably be opened by ShopAway.
Does ShopAway charge for package storage?
Well, free package storage will be offered to business and premium members. However, all the stored packages past the free storage time will incur some storage charges mentioned in the table given below. This fee will accrue till your package gets delivered.
| PREMIUM | PREMIUM PLUS | |||
| Storage Days | Oversized | Not Oversized | Oversized | Not Oversized |
| Day 1 to Day 14 | Free | Free | Free | Free |
| Day 15 to Day 30 | $1.50/day | $1.00/day | Free | Free |
| Day 31 to Day 60 | $3.00/day | $2.00/day | $1.50/day | $1.00/day |
| Day 61 to Day 90 | $3.00/day | $2.00/day | $3.00/day | $2.00/day |
Do you offer temperature-controlled facilities?
Unfortunately, no. At this moment, neither ShopAway nor our couriers offer any temperature-controlled facilities.
Can I buy products from a different country?
Yes, you can buy products from a different country. For this, ShopAway offers an Singapore shipping address to all international shoppers that can be used while purchasing products from other country’s online stores.
Does ShopAway offer any additional services?
Yes, ShopAway offer below mentioned additional services:
- Re-packaging the products.
- Managing customs and duty.
- Package Consolidation.
How does ShopAway compare to its competitors?
ShopAway is the most trusted platform that allows international shoppers to shop products from different online stores. Not only this, ShopAway is constantly rated higher than other international shippers, with various satisfied customers from all over Myanmar.
Can ShopAway purchase products for me?
Yes, of course! For this, customers can use the ShopAway Personal Shopper Service. To grab more details in this regard, get in touch with our team at info@theshopaway.com.